Refund Policy

Last Updated: 03-07-2024

Thank you for shopping with Devsena. If you are not entirely
satisfied with your purchase, we are here to help.

1. Returns

– You have 15 calendar days to return an item from the date
you received it.

– To be eligible for a return, your item must be unused and
in the same condition that you received it. Your item must be in the original
packaging.

– Your item needs to have the receipt or proof of purchase.

2. Refunds

– Once we receive your item, we will inspect it and notify
you that we have received your returned item. We will immediately notify you on
the status of your refund after inspecting the item.

– If your return is approved, we will initiate a refund to
your original method of payment. You will receive the credit within 15 days, depending on your card issuer’s policies.

3. Shipping

– You will be responsible for paying for your own shipping
costs for returning your item. Shipping costs are non-refundable.

– If you receive a refund, the cost of return shipping will
be deducted from your refund.

4. Non-Refundable Items

– Sale items are non-refundable and cannot be returned.

5. Exchanges

– If you need to exchange an item for the same product,
please contact us at devsena.artist@gmail.com /+91-7272980980 and send your item to:
PRAART
C-208, Shreedham Splendor, Opp Patliputra, Anand Nagar, New Link Rd, Oshiwara, Jogeshwari West, Mumbai, Maharashtra 400102

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for

 the same item, send us an email at devsena.artist@gmail.com and send your item to: PRAART
C-208, Shreedham Splendor, Opp Patliputra, Anand Nagar, New Link Rd, Oshiwara, Jogeshwari West, Mumbai, Maharashtra 400102

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive 

a gift credit for the value of your return. Once the returned item is received, 

a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order

 shipped to themselves to give to you later, we will send a refund to the gift giver

 and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: PRAART
C-208, Shreedham Splendor, Opp Patliputra, Anand Nagar, New Link Rd, Oshiwara, Jogeshwari West, Mumbai, Maharashtra 400102.

You will be responsible for paying for your own shipping costs for returning your item. 

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping 

will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable 

shipping service or purchasing shipping insurance. We don’t guarantee that we will 

receive your returned item.

Need help?

Contact us at devsena.artist@gmail.com for questions related to refunds and returns.